It is possible to cancel an order without any charge if the shipment of the products has not already been completed. In this case you will need to contact the telephone within the next 5 business hours of the physical store upon completion of your order.
In an effort to meet our customers' expectations of the products they choose from kliomed.gr we offer the option of returning all products, for exchange or full refund within 5 business days of delivery of paper based products. receipt, provided that they comply with the following conditions.
The following conditions must be met for the return of products to kliomed.gr:
- The request for a return refund should not exceed 5 business days from the date of delivery on the basis of the shipping documents and the receipt of your return from our store within no more than 10 business days after the receipt of your order.
All refunds and exchanges must be received in the original condition that you received the product.
- In the event of an error by our company, the refund will be accepted if you give us no more than 5 business days after receipt of your order and we receive your return within 10 business days of receiving your order ( provided of course prior consultation). We fully refund the money corresponding to the order value and shipping costs.
- In the event that no mistake is made by our company, only the amount corresponding to the value of the products is refunded and shipping costs are solely borne by the customer.
- If the product is defective and the company warranty is in place, it will be replaced or repaired in consultation with the product company.
- If the products you have received have exceeded the stated expiration date, we will fully refund the money corresponding to the order value and shipping costs.
- Your refunds are made within 20 days of the return and receipt of the products by us.
- Returns require retail receipt. In case of invoice issuance the return must be made with a shipping note.
- Before returning the product you should contact us at [email protected] or phone +302109650259
If the product meets the above criteria, feel free to send it back to us for replacement or refund. Otherwise we reserve the right not to accept the refund.
For your refund you must provide us with the account in which you wish to deposit. If the payment was made by credit card the transaction should be canceled.
Please remember that we can proceed with refunds if the returned products meet all the above conditions and are eligible for sale.
Return of a non-defective product and refund to customer, initial shipping costs are charged to customer and deducted from refund.
For the return of an incorrect, undamaged or generally defective product for the purpose of refunding, the Customer shall bear the shipping costs of the refund.
The customer always has the responsibility of sending it back to our product offices, as kliomed.gr is not able to search your package by any post / shipping. If we receive a refund and the terms of refund do not apply, the product will not be accepted. It will be refunded to the customer and shipping costs will be borne by the customer.